STUDENT SUPPORT
Keeping you informed
Starting a new course can be daunting, but we prioritise your comfort and success. If you experience nerves or anxiety, let us know during enrolment so we can tailor our support and teaching to your needs.
Our courses offer flexible pre-course study to ease pressure and enhance preparation. We provide ample resources and support for assessments to ensure you approach tasks with confidence. Contact us for more information and assistance.
Student Handbook
Your Rights & Responsibilities
Before starting your training with Critical and Measured Training, an approved partner of Allens Training Pty Ltd, please review the Student Handbook. It details your rights, responsibilities, and important policies, including our Refund and Cancellation Policy on page 15.
Refund & Cancellation Policy
More than 10 days before the course – Full refund.
Less than 10 days before the course – 75% refund.
After the course has started – No refund.
Transfers – Free transfer to another short course if dates are available.
Extenuating Circumstances – Full credit toward future courses may be offered.
Course Cancellation by CMT– Full refund or alternative arrangements if the course cannot be fulfilled.
